Product FAQs
What size should I order?

For the products on our website we have helpful size charts located above the size selection on each product page. If you still are unsure about sizing for a particular product, please contact customer support at info@hhequestrian.com

How do I place an order?

You can order directly online.

Which payment options to you accept?

Currently we accept payments with PayPal only.

Any additional bank fees associated with purchases may apply per your banking agreement.

Do I have to create an account to place an order?

No, you can check out as a Guest if you would prefer not to set up an account.

I can't log in to my account – help?

If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.

Why won't the site process my payment?

Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.

How can I track my order?

Click here to track your order. You will find your USPS in the email you received from us confirming your order.

Can I combine two orders together?

Unfortunately, two orders cannot be combined together if the orders were placed with different order numbers. They will be handled as two separate orders.

Can I add something to my order after it’s been placed?

Unfortunately, you can’t add anything to your order once it has been placed. We don’t keep credit cards on file for your safety—if you would like to purchase more items, they will have to be placed on a new order.

When will my order be shipped?

Orders placed before 2pm Monday to Friday will be processed on the same day. Orders placed on a weekend or holiday will be processed the next working day.

To see our full shipping policy click here.

How do I return an item?

Please view our Returns Policy by clicking here.

How long do I have to return an item?

You have 15 days from day of receipt to return the item.

I have received a faulty or damaged product – what do I do?

Please contact our Customer Services Team who will be happy to assist you.

I have received the wrong item in my order?

If the product you have received is not what you were expecting please raise a Returns Request online or contact Customer Services Team.

I requested a refund on my return. How do you refund the money to me?

If you have used a credit card, the amount will be refunded right back to the credit card that was used on the original order! If you used PayPal, the amount will be refunded back to your PayPal account. Please allow for a few days for the return to fully process.

Did you not find the answer to your question?

Please visit our Contact Us page to speak to our Customer Service Team.